Refund Policy

All of our products are digital and are delivered immediately after payment. For that reason, all sales are final once your download link has been issued, except in the situations listed below.

When we will give a refund

We will refund your purchase (or, if you prefer, replace the files) if:

• The files are defective or you can't access them, and we are unable to fix the problem within 5 business days of you contacting us;
• You were charged more than once for the same product by mistake;
• We did not deliver the product you paid for; or
• A refund is required by the consumer protection laws that apply to you.

When we will not give a refund

• You changed your mind after the download link was issued.
• You did not use the product, or did not finish it.
• You did not get a particular result. Individual results vary and no outcome is guaranteed.
• You don't have the equipment listed on the product page. Please check the "Equipment required" section before buying.

How to request a refund

Email fitnesscasupport@outlook.com within 14 days of your purchase. Include your order number and a short description of the problem (for example, a screenshot of an error message). We will reply within 2 business days.

Approved refunds are returned to your original payment method within 10 business days. Your bank or card provider may take a few more days to show the refund.

Customers in the EU and UK

Under EU and UK consumer law you normally have 14 days to cancel an online purchase. For digital content, that right ends once delivery begins, if you have agreed to immediate delivery and acknowledged that you lose the right to cancel. At checkout you are asked to give that agreement and acknowledgement before you can place your order. Your rights for faulty digital content are not affected.

Questions

If you have a problem with your order, please contact us first. Most access issues can be fixed quickly.